Position Summary
The Learning & Development Trainer delivers educational content on specific banking functions by preparing and presenting training sessions tailored to various banking roles utilizing multiple instructional techniques. This position verifies that all instructional materials are relevant, accurate, and aligned with current industry standards and bank policies. The Learning & Development Trainer reports to the Learning & Development Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Position Duties & Responsibilities
Deliver educational content on specific banking functions by preparing and presenting training sessions tailored to various banking roles utilizing multiple instructional techniques
Verify instructional materials are relevant, accurate, and aligned with current industry standards and bank policies
Provide clear explanations, practical examples, and opportunities for participants to engage with the material, ensuring a thorough understanding of the specific banking functions essential to their positions
Stay abreast of changes and updates to bank products and policies and verify the accuracy of information provided to learners
Assess opportunities to optimize training coordination and recommend strategies to improve the efficiency of learning and development processes
Serve as a point of contact for team member inquiries regarding available training sessions
Generate training reports to track participation, completion rates, and the effectiveness of learning programs
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Attend training as requested
Participate in outside community activities as required
Perform other duties as assigned
Required Qualifications
High School diploma or GED
Bachelor’s degree preferred
2 years of experience providing training in a formal environment or through informal settings
1 year banking experience
Proficient with Microsoft Office and other standard software applications including virtual meeting platforms utilized for remote training sessions
Familiar with Learning Management Systems
Basic organization and time management skills
Maintain a professional demeanor at all times
Effective verbal and written communication skills
Excellent interpersonal skills
Critical thinking and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged
COMPREHENSIVE BENEFITS & RECOGNITION
We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.
GROW WITH US
“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.