Conduct instructor-led certification programs, including multi-day classroom and hands-on training sessions at US Conec facilities and customer locations
Translate complex technical concepts into practical, easy-to-understand instruction for operators, technicians, engineers, managers, and other technical audiences
Provide remote and on-site technical support for customers, partners, and the Global Sales organization related to products, applications, manufacturing processes, and performance
Support customer product launches and implementation activities through training, process optimization, troubleshooting, and technical consultation
Investigate manufacturing and product performance issues using structured troubleshooting and root cause analysis methodologies
Analyze technical data, including optical test results, inspection findings, and process performance metrics, to identify and resolve issues
Build and maintain expertise in fiber optic connector termination processes, including fiber preparation, adhesive application, curing, cleaving, polishing, inspection, and testing
Develop working knowledge of termination equipment, tooling, and related manufacturing technologies used with US Conec products
Create and maintain training materials, certification content, technical documentation, troubleshooting guides, demonstrations, and customer-facing resources
Collaborate with Engineering, Quality, Product Management, and Sales teams to address complex customer issues and improve technical support effectiveness
Capture and communicate Voice of the Customer (VOC) insights, including customer feedback, recurring challenges, emerging requirements, and product improvement opportunities
Support new product introductions by developing training programs and technical resources that enable successful customer adoption
Track and document customer support activities, training outcomes, and significant technical findings
Promote a culture of innovation, continuous improvement, customer focus, and adherence to US Conec’s core values
Travel domestically and internationally to support customer training, technical support, and implementation activities
Must Haves
Bachelor’s degree in Engineering, Engineering Technology, or a related technical discipline
Strong technical aptitude with the ability to learn and apply complex manufacturing and engineering concepts
Experience delivering technical training, customer support, field applications engineering, manufacturing engineering, or related technical functions
Excellent verbal, written, and presentation skills with the ability to engage diverse technical audiences
Ability to effectively communicate complex information in a clear, practical, and customer-focused manner
Experience troubleshooting technical and manufacturing issues using structured problem-solving techniques
Strong interpersonal skills and ability to build productive relationships with customers and cross-functional teams
Ability to work independently while effectively collaborating across technical and commercial organizations
Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, and Teams
Willingness and ability to travel domestically and internationally
Nice to Haves
Experience in fiber optics, optical connectivity, connector technology, or cable assembly manufacturing
Knowledge of fiber optic connector termination, inspection, testing, and manufacturing processes
Experience working in precision manufacturing or high-technology production environments
Familiarity with optical test equipment, including insertion loss and return loss measurement systems
Experience developing certification programs, technical curriculum, or customer training materials
Knowledge of continuous improvement methodologies and quality systems
Experience supporting new product introductions and customer implementation activities
Exposure to data analysis tools and technical reporting methods
What We Offer
Competitive salary with performance-based bonus potential
4 weeks of PTO plus paid holidays
Comprehensive medical, dental, and vision coverage
401(k) with employer match
A collaborative culture focused on innovation and continuous improvement
Opportunities for career growth within a global technology leader
Employment Type: Full-Time
US Conec will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do.
US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics
