What skills or experience do I need?
6-8+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership
Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience is a strong plus
Experienced in system and device integration in the manufacturing industry
Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
Strong project management, organization, and communication skills — written and verbal — with experience managing enterprise-level engagements
25% travel expected within North America
BS in Engineering or similar field
Key Responsibilities
Partner with customers to deeply understand their operational challenges, goals, and success criteria — supporting solution architecture for their specific processes
Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions
Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes
Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite
Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care
Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions
Serve as a consistent voice of the customer internally — surfacing insights, patterns, and feedback to Product and Engineering teams
Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks
Key Collaborators
Account Executives
Customer Success Managers
PreSales Engineering
Product Management & Engineering
Professional Services Team
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Virtual company events and happy hours
Fitness subsidies
Dog-friendly office
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $125,000 - $155,000 per year.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.
