Japan is the world’s #3 industrial powerhouse and the spiritual home of Lean manufacturing. We are establishing our Japanese entity to accelerate digital transformation in this critical market.
About You
As a Solutions Engineer, you work directly with manufacturers to design, build, and deploy solutions on Tulip’s Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions.
You will embed with Japanese world-class manufactures at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations.
What skills do I need?
5+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
Ability to walk a shop floor and independently identify opportunities for operational improvement
Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
Experience integrating systems and devices in manufacturing environments
Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
Proven ability to lead complex technical or operational initiatives end to end
Strong project management, organization, and communication skills
Comfortable and experienced in customer-facing, technically deep conversations
Ability to think creatively and strategically while delivering practical solutions
A demonstrated commitment to viewing problems through the customer’s lens
Ability to learn quickly and lead by example in ambiguous environments
BS degree in Engineering or a related technical field (or equivalent experience)
Must be able to travel up to 75%
Business level of English to communicate with internal team and handle English knowledge database
Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material
Key Responsibilities
Customer-Embedded Solution Delivery
Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
Lead design, build, and deployment of customer-specific Tulip solutions
Work side by side with customers and partners to implement solutions in live manufacturing environments
Deploy solutions to live production environments with minimal disruption
OT / IT Integration
Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
Work with machine data, events, and production context (orders, materials, routings)
Troubleshoot and resolve complex issues spanning software, data, and operational workflows
Serve as the technical owner for forward-deployed customer solutions
Technical Leadership & Enablement
Serve as the technical authority during customer deployments
Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
Document solutions and share learnings across internal teams
Communicate and work with broader customer team to strategize for success
Product & Platform Feedback
Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
Help generalize customer-specific solutions into reusable product capabilities
Contribute to internal process development, best practices, and cross-team collaboration
Key Collaborators
Tulip Account Executives
Customer Success Managers
Product Managers
Engineering
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.
We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
Direct impact on product and culture
Company equity
Hybrid Work Style
Learning & Development benefit
Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation
Commutation Allowance
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.
