The Impact you will have in this role
As an Application Support Engineer, you will play a critical role in maintaining the stability, availability, resiliency, and performance of business-critical applications that support DTCC’s post-trade processing, settlement, and next-generation financial technology platforms. You will work closely with development, infrastructure, cloud engineering, and business teams to diagnose and resolve production issues, support application deployments, enhance monitoring and observability capabilities, and improve operational readiness across the technology landscape.
This role provides the opportunity to work with modern technologies across cloud platforms, enterprise messaging systems, distributed applications, automation initiatives, and enterprise observability solutions. You will contribute to operational excellence by improving reliability, reducing operational risk, strengthening disaster recovery capabilities, and supporting applications that are essential to DTCC’s day-to-day business operations and strategic technology transformation efforts.
Your Primary Responsibilities
Provide production support for mission-critical applications, ensuring timely resolution of incidents, production defects, service disruptions, and application issues
Monitor application, infrastructure, integration, and messaging platform health using enterprise monitoring, logging, and observability tools and respond proactively to alerts and operational events
Perform detailed troubleshooting and root cause analysis across application, database, middleware, messaging, cloud, and infrastructure layers to identify and resolve recurring issues
Partner with development, infrastructure, cloud engineering, cybersecurity, and vendor teams to investigate, troubleshoot, and resolve technical and operational challenges
Maintain and continuously improve support documentation, operational procedures, knowledge articles, and production runbooks to ensure effective support coverage and knowledge sharing
Support application deployments, production releases, vendor upgrades, configuration changes, and implementation activities across development, pre-production, and production environments
Execute Disaster Recovery (DR), Business Continuity (BCP), resiliency testing, and failover procedures during planned exercises and unplanned production events
Identify opportunities to automate manual operational tasks, improve recovery times, reduce operational risk, and enhance operational efficiency
Support audit requests, operational controls, compliance activities, and governance requirements in accordance with regulatory and enterprise standards
Partner with development teams throughout the software development lifecycle to improve application reliability, supportability, operational readiness, and production performance
Execute day-to-day support activities in alignment with established risk, control, governance, and compliance frameworks
Provide support coverage during APAC business hours as required and collaborate with global support teams to ensure seamless operational coverage
NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications
8-10 years of relevant experience in Application Support, Production Support, Software Support, Site Reliability Engineering (SRE), or related technical roles, ideally within Financial Services, Capital Markets, Securities Processing, FinTech, or other highly regulated industries
Bachelor’s degree (preferred) or equivalent experience
Experience supporting business-critical applications in complex production environments
Proven ability to troubleshoot issues across multiple technology layers, including applications, databases, middleware, messaging platforms, and infrastructure
Experience working in fast-paced operational environments requiring strong analytical, problem-solving, and communication skills
Talents Needed for Success
Experience supporting Java/J2EE-based enterprise applications
Strong Oracle database and SQL troubleshooting skills
Experience working in Linux/Unix environments, with basic networking and infrastructure troubleshooting skills
Experience with monitoring, logging, and observability tools such as Splunk, Datadog, Dynatrace, or similar platforms
Hands-on experience supporting IBM MQ, Kafka, or other enterprise messaging technologies
Experience with integration technologies such as IBM Integration Bus (IIB), ACE, or related middleware platforms
Experience working with Azure and/or AWS cloud environments, including cloud-native or hybrid technology environments
Familiarity with Docker, Kubernetes, OpenShift, or containerized application environments
Knowledge of application resiliency, disaster recovery, and high-availability concepts
Understanding of ITIL practices including Incident, Problem, Change, and Knowledge Management
Experience supporting application deployments, production releases, environment upgrades, and operational readiness activities
Strong analytical and diagnostic skills with the ability to troubleshoot complex production issues
Ability to collaborate effectively across development, infrastructure, business, and support organizations
Experience driving operational improvements through automation, monitoring enhancements, and process optimization
Exposure to blockchain technologies, digital asset platforms, and distributed systems
Exposure to AI-enabled tools such as Microsoft Copilot, GitHub Copilot, or similar productivity and engineering tools
We offer top class training and development for you to be an asset in our organization!
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
