Your Primary Responsibilities
Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
Monitor application health and respond to alerts using enterprise monitoring and observability tools.
Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
Collaborate with development and infrastructure teams to investigate and resolve technical problems.
Maintain and update support documentation, knowledge articles, and operational runbooks.
Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
Support audit requests and operational compliance activities as required.
Partner with development teams to enhance application reliability, supportability, and operational performance.
Align risk and control responsibilities with day-to-day operational activities.
Drive continuous improvement initiatives using SRE and operational best practices
NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications
Bachelor's degree preferred or equivalent practical experience.
4+ years of experience in Application Support, Production Support, Software Support, or related technical roles.
Talents Needed For Success
Experience supporting business-critical applications in complex production environments.
Experience supporting Java/J2EE applications.
Strong Oracle and SQL troubleshooting skills.
Experience with Linux/Unix environments.
Scripting or programming experience using Python or similar languages.
Experience with monitoring and scheduling tools such as Splunk,Grafana, Datadog, and AutoSys.
Hands-on experience with IBM MQ, Kafka, or messaging technologies.
Experience working with Azure and or AWS cloud platforms.
Understanding of ITIL processes including Incident,Change & Problem
Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.
We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
