The leader turns manual, team-by-team provisioning into a standardized, automation-ready process. They apply AI to the squad's own work: intake, planning, status reporting and knowledge sharing. They partner with capability and automation teams, who own building platform automation.
Your Primary Responsibilities
Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
Collaborate with Client Facing teams to provide answers to application issues
Validate accuracy and timeliness of responses to requests for information
Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
Schedule and track all cert renewals/service account password changes
Participate and approve "Permit to Operate" of new products/applications
Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
Support an environment to ensure employees understand how their efforts contribute to overall business strategy
Manage the day-to-day activities of the team and specific deliverables, across multiple locations
Support the coaching, mentoring and development of team members
Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
Qualifications
Minimum of 8 years of related experience
Bachelor's degree preferred or equivalent experience
Talents Needed for Success
AI / GenAI: Python, LLMs, Agentic AI, LangChain, LangGraph, RAG, MCP, Prompt Engineering, Function Calling
Agent Engineering: Multi-Agent Systems, Agent Orchestration, Stateful Workflows, Human-in-the-loop, AI Guardrails
AI Evaluation & Quality: LLM-as-a-Judge, Agent Evaluation, AI Evaluation Frameworks, AI Reliability, Automated Testing, Static Code Analysis
Backend & Integration: FastAPI, REST APIs, Microservices, API Integration, Distributed Systems
Cloud & DevOps: AWS, AWS Fargate, CI/CD, Git
Data & AI Tools: FAISS, Vector Databases, Ollama, GitHub Copilot
AI Operations & Automation: AI Observability, Workflow Automation, Process Automation
Highlights the expected benefits of new actions and strategies to help others overcome fears of change.
Fosters a culture where honesty and transparency are expected.
Proactively seeks feedback from others on his/her own performance.
Ensures that regular feedback is given in a constructive and behaviorally oriented manner.
Supports an environment where individuals are respected for their contributions.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
