This role combines hands-on application production support with Site Reliability Engineering principles. You will troubleshoot complex production issues, strengthen monitoring and observability, automate recurring operational tasks, and support the modernization of applications across cloud and container platforms. Working closely with Application Development, Infrastructure, and global Operations teams, you will help reduce operational risk and deliver stable, resilient services.
Your Primary Responsibilities
Support mission-critical applications in production, ensuring availability, stability, performance, and operational readiness.
Monitor application and platform health, analyze alerts, and proactively identify reliability risks.
Troubleshoot production issues across Java applications, SQL databases, Linux/Unix environments, messaging platforms, and distributed systems.
Participate in incident response, root-cause analysis, and problem management, helping implement corrective actions that prevent recurrence.
Serve as a liaison among Application Development, Infrastructure, and Production Support teams to coordinate issue resolution and service improvements.
Support application releases, deployments, upgrades, change activities, and production validation.
Improve monitoring, alerting, dashboards, and observability using tools such as Splunk, Grafana, or Datadog.
Automate recurring operational processes to reduce manual effort, improve recovery, and minimize operational toil.
Develop and maintain runbooks, support procedures, knowledge articles, and troubleshooting documentation.
Support disaster recovery exercises, resiliency testing, operational controls, and audit-readiness activities.
Support applications and services across AWS, OpenShift, and containerized environments.
Collaborate with globally distributed teams and participate in a rotating shift and 24x7 support model.
Note: The Primary Responsibilities of this role are not limited to the details above.
Qualifications
Bachelor's Degree or equivalent experience.
Minimum 4+ years of experience in Application Support, Production Support, Site Reliability Engineering, DevOps, or related disciplines.
Talent Needed for Success
Hands-on experience supporting enterprise applications in complex, business-critical production environments.
Strong troubleshooting and log-analysis skills across Java applications, Linux/Unix operating systems, and distributed platforms.
Working knowledge of SQL for data analysis, production investigation, and issue resolution.
Experience with monitoring and observability tools such as Splunk, Grafana, Datadog, or similar platforms.
Experience supporting AWS-based applications and cloud services.
Familiarity with OpenShift, Kubernetes, Docker, or other container and orchestration technologies.
Exposure to messaging and event-streaming technologies such as Kafka.
Experience using ServiceNow or similar IT service management tools for Incident, Problem, and Change Management.
Understanding of SRE principles, including reliability, observability, automation, incident prevention, and continuous improvement.
Exposure to scripting or automation using Python, Shell, Bash, or a similar language.
Strong analytical, communication, ownership, and problem-solving skills.
Ability to collaborate effectively across Application Development, Infrastructure, Operations, and geographically distributed teams.
Ability to work effectively in high-pressure production environments and manage multiple priorities.
Preferred Qualifications
Experience supporting high-volume transaction-processing applications or distributed systems.
Familiarity with AutoSys or other enterprise job-scheduling platforms.
Exposure to CI/CD pipelines, DevOps practices, and automated deployment processes.
Experience supporting Kafka-based applications or event-driven architectures.
Exposure to mainframe environments or application-modernization initiatives.
Understanding of security fundamentals, including certificates, credentials, access management, and operational controls.
Experience within Financial Services, Capital Markets, FinTech, or another highly regulated industry.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
