The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities
Analysis of Applications Systems in order to prevent incidents from reoccurring
Expand knowledge base of operating procedures/runbooks for supported applications
Collaborate within the team to resolve application alerts and escalate as needed
Gather requested documentation in support of ongoing audits requests
Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
Ensure automation produces expected results within stated threshholds
Monitor Dashboard to provide better visibility into potential issues and future outages
Analyze proposed application design and provide feedback on potential gaps to business requirements
Execute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications
Minimum of 4 years of related experience
Bachelor's degree preferred or equivalent experience
Talents Needed for Success
Knowledge on application support – basic programming skills, log reading and analysis
Distributed Application troubleshooting and Support skills.
Familiarity working with relational databases (DB2, Oracle, Snowflake)
Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
Strong problem-solving skills with the ability to think creatively.
Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
Fosters a culture where honesty and transparency are expected.
Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
Collaborates well within and across teams.
Communicates openly with team members and others.
Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
