Deliver Design for Manufacturability feedback and provide innovative solutions for customer projects
Thoroughly review and evaluate customer 3D CAD data, technical drawings, and RFQ’s to communicate customer requirements and ensure accurate quote information
Manage risk by evaluating customer requirements, communicating expectations, and ensuring product fulfillment aligns with the appropriate product offering and manufacturing capabilities of Protolabs factory or network
Coordinates with cross-functional partners to ensure customer requirements are communicated to downstream stakeholders for accurate order intake and product fulfillment
Support Sales Enablement in creation and delivery of technical training to Sales
Assist the customer in working through recommended or required changes to their 3D CAD model to help them take advantage of Protolabs’ services and value.
Balance the objective of satisfying the customer requests with the potential of downstream risks to deliver acceptable parts on schedule.
Effectively uses all work instructions and associated documentation when evaluating customer quotes.
- Local trade show support may be require
- What You Bring:
- BS in Engineering and 2+ years of related work experience or 5+ years of directly related work experience in an engineering or manufacturing role
Experience in a technical, customer-facing or sales support role is preferred
Direct experience in CNC machining, 3D Printing, or Injection molding
Experience and working knowledge of one or more of the above and Sheet Metal fabrication is a plus
Technical aptitude with ability to communicate technical information to others at various levels
Able to read technical engineering drawings and understand fundamental requirements
Experience with geometric dimensioning and tolerancing (GD&T) is desirable
Experience with modeling/revising 3-D solid model in native CAD software is desirable
Strong customer relationship skills with an ability to build rapport, gain trust, and deliver effective communication
Excellent interpersonal skills and ability to work well within a team and with cross-functional partners
Strong computer skills (MS Office applications), including experience with a CRM software.
Preferred Qualifications
- Experience working in or with the drone/aviation industry
- What's In It For You:
- We offer a competitive salary and total rewards package
We offer amazing benefits including but not limited to
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a discounted rate
Matching grants through Protolabs foundation
And More!
