How You’ll Find Success
Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset.
Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support.
Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders.
Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster.
Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution.
How You’ll Grow
Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools.
Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines.
Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams.
Gain mastery over structured support workflows, ticketing systems, and operational incident tracking.
Things You’ll Do
Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.
Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.
Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.
Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.
Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
What We’re Looking For On Your Resume
1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
Demonstrated experience using ticketing systems and structured support workflows.
Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
Strong track record of effective written and verbal communication skills with diverse stakeholders.
What You Should Know About This Team
Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently.
Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else.
Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements.
Growth-Oriented Culture: We actively foster technical skill development and internal career progression.
Our Team’s Favorite Perks and Benefits
Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.
Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.
Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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