The Operations & Field Technical Support Analyst is responsible for coordinating technical service, maintenance, diagnostics, and repair of company products at an outsourced repair center. The role focuses on identifying mechanical, hardware, software, or system failures using established troubleshooting procedures, and serving as a technical bridge between the company and vendors.
Skills and Experience We Desire
Operations and Administration
Billing management with clients and vendors (e.g., Redeban, Contaudi, Logytech Colombia)
Inventory coordination (e.g., annual inventory with Logytech / GT Group)
Internal billing follow-up and reconciliation with accounting areas
Operational and administrative coordination with BCS / RDN / other clients
Field Technical Support
Management of RSA key requests for terminals
Technical support for terminals for field services and repair processes in Colombia (installation, configuration, incident resolution)
Timely preparation and submission of weekly service reports to clients (e.g., BAC HN, BAC GT, LG CNS, FGS, BCS)
Follow-up and escalation of SLAs with vendors, with technical justification when applicable
Requirements
Prior experience in field technical support or payment terminal maintenance (2+ years preferred)
Knowledge of, or willingness to learn, the RSA key request process and the Premier Portal
Experience in administrative processes, billing, and vendor management
Strong organizational skills to simultaneously manage a technical and an administrative function
Clear and proactive communication with internal and external clients
Ability to produce timely, high-quality reports (accurate dates, actionable information)
Judgment to distinguish which cases require formal escalation vs. direct resolution
Availability for field activities when required
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
