Seeking a Technical Support Analyst to provide day-to-day support and continuous improvement for critical business applications at Warner Bros. Studio Tour Tokyo. Key responsibilities include technical support for ticketing and retail systems, troubleshooting, and collaborating with stakeholders. Ideal for candidates with internal IT experience and strong communication skills in Japanese and English.
Skills: technical support, business applications support, ticketing systems, pos systems, retail pos systems, system upgrades, system testing, incident management, troubleshooting, hardware installation, vendor management, service request management, compliance with pci controls, sox audits, data privacy compliance, user documentation, technical training, stakeholder collaboration, bilingual japanese-english, service delivery improvement, retail technology support, hospitality technology support