Enter and manage orders through internal CRM and ERP systems.
Active and effective communication with customers and sales representatives.
Respond to and resolve customer inquiries and complaints in a timely and professional manner.
Undertake additional duties relevant to the role as required.
Key Performance Indicators (KPIs)
Delivering high-quality customer service across all channels: phone, email, and in-person in a timely manner.
Providing effective support to sales representatives and internal departments.
Timely and accurate review of RFQs, tender and project requirements.
Efficient generation of technical documentation.
Create cost analysis for tenders and specific RFQs.
Volume and value of quotes and orders processed.
Quote-to-order conversion rates.
Experience & Qualifications
Degree in engineering (Mechanical, Process, or related field).
Minimum of 3 years' experience in a similar applications engineering or technical sales role.
Proven ability to read and interpret technical documentation, technical drawings and specifications.
Behavioral Competencies
Strong communication and interpersonal skills with both internal and external stakeholders.
Excellent attention to detail and accuracy.
Effective time management and organizational abilities.
Ability to work independently and take initiative.
Proficiency in project planning and multitasking.
Adaptability to shifting priorities, new technologies, and evolving responsibilities.
Resilient and positive mindset during periods of change or uncertainty.
Commitment to a high standard of work ethic
Technical Competencies
Strong understanding of technical drawings and product datasheets.
In-depth knowledge of pumping and mixing principles.
Familiarity with piping and instrumentation diagrams (P&ID).
Proficient in Microsoft Excel and general IT systems.
Experience with CRM and ERP platforms for order management and client interactions.
