Build dashboards using tools such as
Grafana
Prometheus
Datadog / Splunk / CloudWatch
Reliability Engineering & Automation
Automate repetitive operational tasks to reduce manual toil
Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
Implement self‑healing and auto‑remediation where possible
Partner with engineering teams to improve system design for reliability
Platform & Infrastructure Support
Support and troubleshoot
Linux‑based systems
Cloud platforms (AWS, Azure, GCP)
Kubernetes / containerized environments
Assist with capacity planning and availability reviews
Ensure operational readiness for production releases
Have you got what it takes?
Technical
Strong Linux systems administration
Experience with incident management and production support
Familiarity with
Cloud infrastructure (AWS preferred)
Containers & orchestration (Docker, Kubernetes)
Monitoring/alerting platforms
Scripting or programming experience in Python, Bash, Go, or similar
Understanding of networking fundamentals (DNS, TCP/IP, load balancing)
Operational
Experience working in 24x7 NOC or production operations environments
Ability to handle high‑pressure incidents calmly and effectively
Strong written and verbal communication for incident coordination
Comfort working from runbooks—but improving them when they fall short
Preferred / Differentiators
Experience defining or operating to SLOs / SLIs
Prior migration from traditional NOC → SRE model
Infrastructure as Code experience (Terraform, Ansible, etc.)
Exposure to security, compliance, or regulated environments
Requisition ID: 11770.
Reporting into: Manager, Network Operations.
Role Type: Individual Contributor.
#LI-Remote
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
