Triage network events and complete initial diagnosis of incidents.
Resolve routine issues and escalate complex incidents to Level 2 or Level 3 support.
Perform scheduled health checks, daily operational tasks and basic troubleshooting.
Create, update and track incidents and service requests using a service-management tool such as ServiceNow.
Keep customers and internal stakeholders informed through clear and timely ticket updates.
Follow DXC incident, change and problem-management processes, runbooks and security procedures.
Assist senior engineers with network changes, implementations, testing and routine maintenance.
Support basic configuration and physical activities, including staging and patching, where required.
Maintain technical documentation and knowledge articles.
Develop technical and vendor skills through training and on-the-job learning.
What you'll bring
Foundational knowledge of TCP/IP, routing and switching concepts, DNS and DHCP.
Awareness of network monitoring, alert triage and troubleshooting principles.
Familiarity with, or willingness to learn, a service-management or ticketing platform such as ServiceNow.
Clear written and verbal communication skills.
A proactive, customer-focused approach and a strong willingness to learn.
Ability to remain calm and methodical when responding to alerts and incidents.
Active DV security clearance.
A degree, diploma or equivalent qualification in Computer Science, Networking, Engineering or a related discipline, or equivalent practical experience.
Typically 0-2 years of experience in network support, IT operations or a relevant technical environment. Graduates and early-career applicants are welcome.
Desirable Skills
Exposure to Cisco, Aruba or Fortinet enterprise networking technologies.
Awareness of ITIL practices, firewall concepts and wireless LAN technologies.
Exposure to Microsoft Azure networking, Linux or Microsoft Visio.
An entry-level certification such as Cisco CCNA, Aruba Associate or ITIL Foundation
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