Maintain network operability within agreed SLAs and lead the analysis and resolution of complex network issues.
Provide reactive support for high-priority and short-notice requests relating to in-scope network devices.
Plan and deliver network changes and projects in collaboration with project managers and stakeholders.
Produce network configurations, complete testing for BAU changes, and prepare associated test reports.
Validate third-party configurations against approved standards, including node-acceptance activities.
Support the implementation, testing and verification of node builds, equipment staging and physical patching.
Follow Project Enhancement Release, change-management and ITIL service-management processes.
Act as a trusted technical authority for network implementations and operational decision-making.
Mentor junior engineers, support incident response, and promote knowledge sharing across the team.
Keep internal and external stakeholders informed of project status, incidents, risks and change requests.
Maintain network configuration, design collateral, operational documentation and customer records.
Support continual service improvement through standards, policies, procedures and technical governance.
What you'll bring
A minimum of five years of network operations experience, including hands-on third-line troubleshooting and fault resolution.
Strong routing and switching knowledge, including BGP, OSPF, VXLAN, MLAG and STP.
Enterprise firewall and SD-WAN experience, ideally with Fortinet FortiGate, FortiManager and FortiAnalyzer.
Enterprise LAN and WLAN experience, ideally with Aruba CX, Aruba Central, Aruba WiFi, Mobility Master and ClearPass.
Experience managing DNS, DHCP and IPAM services.
Practical experience of network implementation, testing, verification and configuration validation.
Strong working knowledge of ITIL practices and service-management platforms such as ServiceNow or SM9.
Excellent analytical, problem-solving, written and interpersonal communication skills.
The ability to manage multiple priorities and remain calm, methodical and accountable during major incidents.
Active DV security clearance.
Desirable Skills
Network design experience and the ability to manage design collateral.
Exposure to Microsoft Azure or cloud networking, Linux and Microsoft Visio.
Previous network operations experience within secure or UK Government environments.
A degree or diploma in Computer Science, Engineering or a related discipline.
Relevant vendor certifications such as Aruba, Fortinet or Cisco CCNP-level certification, or equivalent.
ITIL Foundation certification.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
