Microsurgical Technology
From Microsurgical Technology's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
You will become a go-to expert for customers seeking solutions in mass flow.
Help grow a safer, cleaner, healthier future for everyone, every day.
Technical Sales & Support Engineer
Employment Type: Full-time, Exempt
Schedule: Monday-Friday, 8am-5pm
Reports To: CX Manager
Are you a technically savvy communicator who thrives on solving problems and helping customers succeed? Join Alicat Scientific in Tucson, Arizona, where we design and build high performance mass flow and pressure instruments used in industries like aerospace, biotech, clean energy, and advanced manufacturing.
You will become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner, you’ll play a critical role in supporting sales conversions and delivering high-level technical support. You’ll help drive revenue by delivering fast, accurate, and insightful assistance that turns inquiries into long-term relationships. Whether you're building quotes, guiding product selection, or troubleshooting complex application challenges, you’ll be the trusted first point of contact ensuring customers get effective help every step of the way.
Core Responsibilities
Sales & Customer Engagement
Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
Qualify customer needs and recommend tailored solutions that align with their technical
and business goals.
Build accurate, application-specific quotes and follow up to drive conversions.
Support OEMs and distribution partners with quoting and technical guidance.
Technical Troubleshooting
Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and
chemical incompatibilities.
Remotely diagnose and resolve complex communication errors by investigating hardware
issues (including wiring, power, and signal integrity) and software-based networking problems.
Provide clear, professional communication through email, phone, and internal systems.
Assist customers with order-related issues and escalate complex cases to the Admin
Manager when needed.
Sales Operations
Accurately enter and manage sales and service orders to ensure smooth processing and
timely fulfillment.
Maintain CRM records to support clear communication, order tracking, and customer
history management.
Collaborate with internal teams to ensure customer requirements are captured and
executed correctly.
Collaboration & Teamwork
Work closely with engineering, production, and marketing teams to ensure customer
satisfaction and product alignment.
Contribute to product documentation and marketing content to enhance customer
understanding.
A Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.
Detail-oriented mindset with strong written and verbal communication skills.
Experience or interest in fluid control, instrumentation, or automation.
Familiarity with one or more of the following fields is a plus: aerospace,
bioprocessing, chemistry, environmental science, semiconductor technology, or
optical sciences.
Bonus if you’ve worked in technical sales, customer support, or application
engineering.
Work Environment
This is an on-site, desk-based role involving regular computer use and phone-based customer interaction throughout the day.
Health, dental, and vision insurance
Life and Disability Insurance Plans
401k with up to 5% match and vesting schedule
Tuition reimbursement
Earned PTO
Paid holidays
Parental Leave
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