Routinely Inspect all contracted services to ensure performance measures are being maintained
Ensure Helpdesk service requests are attended to in time.
Effectively manage the mailroom services to ensure an on time deliverable system
Achieve client satisfaction to Client expectations.
Staff Management
Manage and assist with the personal development of all direct reports.
Develop and manage succession plans and appraisals for all direct reports.
Actively seek to train subordinates in all aspects of the non- technical services.
Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.
Reporting
Daily/Weekly reports.
Contribute to the Monthly Management Report to client and other reports as required.
Vendor Management
Manage service contracts, including inspections and quality management of service delivery
Prepare tender documentation, evaluation of tenders; prepare contracts
Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
Others
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Tertiary qualifications in property, building or facilities management required.
Contract Administration experience required.
Excellent people skills and ability to interact with a wide range of client staff and demands.
Demonstrated experience with tendering and service improvement initiatives required.
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable.
Demonstrated experience with client reporting and preparation of reports required.
Achievement of Contracted Service Levels and Performance Indicators.
Achievement of contracted Customer Satisfaction expectations.
Management of resource to ensure no disruption to client business.
Achievement of savings initiatives as agreed with Client.
Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
Achievement of performance goals as agreed with manager
Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance.
Is able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results
Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
Location
On-site –Gurugram, HR
Scheduled Weekly Hours
48
Job Tags
Facility Operations
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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