Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
Ensure client satisfaction score achieved as per SLA
Have a seamless interface into NTT DATA Location Spoc.
Demonstrate leadership, responsiveness and creativity.
Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager / Facility Manager and ensure implementation.
Support NTT DATA in the implementation of short and long-term projects.
Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting.
Ensure compliance with JLL minimum audit standards.
Any other additional responsibilities assigned from time to time based on the client scope deliverables
Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.
Ensure implementation of Safe work practices
Implement regular inspections of the facility on energy conservation, maintenance practices, utility management, Housekeeping services, Maintenance of pest control, indoor plants and landscaping and building maintenance with risk management procedures.
Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
Provide training to on-site teams on equipment procedures and implementation.
Support service delivery teams on equipment maintenance and upkeep.
Conduct regular inspections to ensure that the procedures are being followed and updated as required.
Ensure labor & Statutory compliance are tracked and monitored from time to time for all monthly / quarterly audits.
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
Maintain Housekeeping equipment in all working conditions and apply all checks and control mechanism.
Ensure adequate control measures on all facility inventory for both engineering & soft services
Co-ordinate for all client events and hospitality management including overseeing cafeteria requirements.
Prepare / provide input to the site monthly report to be submitted to client.
Putting best practices in place
Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis.
Sound like you? To apply, you need to be
A technical hands on expert
An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years’ experience in facilities operation. A strong background in troubleshooting processes is a big plus.
Good communicator
Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.
Education and experience
BE/ Diploma in Electrical engineering with a minimum of 4 years experience as Facility manager
Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage
Understanding of vendor management and AMCs
Good understanding of safety
What we can do for you
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location
On-site –Bengaluru, KA
Scheduled Weekly Hours
48
Job Tags
Facility Operations, Legal Compliance
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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