At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY
Direct Failure Analysis Engineers in operating within area of assigned responsibilities with a high level of efficiency, integrity and enthusiasm, striving to achieve excellence in all endeavors. Responsible for investigating and reducing component failures at electrical test through prompt, aggressive root cause analysis and effective corrective actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- TECHNICAL MANAGEMENT RESPONSIBILITIES
- Improve component quality of non-conforming products by establishing failure analysis and obtaining corrective action from suppliers.
- Interact with various departments (Quality, Purchasing, Manufacturing) to resolve/improve component issues.
- Monitor components reject levels and respond to issues accordingly.
- Report technical information concerning component failures to various team members and customer.
- Reclaim revenue of rejected components via return of defective product.
- Implement proactive measures that will foster productivity and higher product yields while reducing economic loss.
- Respond to production line part problems immediately and address boards on component hold.
- Monitor the storage of moisture sensitive components in dry pack and nitrogen cases; shock sensitive devices.
- Follow ESD procedures at all times.
- Speak with customer engineering personnel in a professional and effective manner.
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
- Comply and follow all procedures within the company security policy.
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- LEADERSHIP AND MANAGEMENT RESPONSIBILITIES (if applicable)
- Recruitment and Retention:
- Recruit and interview Failure Analysis Engineers and Technicians.
- Communicate criteria to recruiters for Failure Analysis Engineer and Technician position candidates.
- Coach Failure Analysis Engineers in the interviewing/hiring process.
- Monitor team member turnover; identify key factors that can be improved; make improvements.
Employee and Team Development
- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility.
- Coach and mentor Failure Analysis Engineering staff to deliver excellence to every internal and external customer.
Performance Management
Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals). Solicit ongoing feedback from Test Engineering Manager, Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback. Express pride in staff and encourage them to feel good about their accomplishments. Perform team member evaluations professionally and on time. Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational
