You'll work closely with technical subject matter experts and cross-functional partners to understand complex product concepts and translate them into clear, practical, and scalable digital learning experiences.
From technical certifications and eLearning courses to videos, interactive learning activities, assessments, and job aids, your work will directly improve technical readiness and customer outcomes.
What You'll Do
Design and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, job aids, and learning paths for Partners, Solution Engineers, Professional Services, and other technical audiences.
Create polished, professional-quality multimedia learning content using text, video, audio, animations, interactions, and tools such as Articulate 360 (Storyline & Rise).
Partner with Solution Engineering, Professional Services, Product, Product Marketing, and technical SMEs to translate complex technical concepts into clear, practical learning experiences.
Assess learning needs and define appropriate course scope, learning objectives, content structure, and assessments based on learner and stakeholder requirements.
Work with technical SMEs to identify the most important concepts learners need to know and help keep learning experiences focused, practical, and appropriately scoped.
Build and maintain technical certifications and readiness programs that prepare learners to confidently understand, demonstrate, and implement Freshworks solutions.
Measure learning effectiveness through assessments, learner feedback, and business outcomes, and continuously improve content based on what you learn.
5-8 years of experience designing technical curriculum, digital learning experiences, or enablement programs in a SaaS or technology environment
Demonstrated ability to create polished, professional-quality multimedia learning content, including eLearning, video, audio, and interactive experiences
Strong learning design skills, including the ability to define course scope, develop learning objectives, structure content, and build assessments that effectively measure learner progress
Experience creating learning for technical audiences such as Solution Engineering, Professional Services, Partner Enablement, Customer Education, Customer Success, or similar customer-facing technical teams
Solid technical foundation in computer science, SaaS, enterprise software, or related technologies, with the ability to understand technical concepts and translate them into clear, concise learning content
Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
Strong technical writing, communication, project management, and stakeholder management skills
Ability to collaborate effectively with technical SMEs and help distinguish essential learning content from "nice to have" information
Experience designing technical certifications or assessments is a plus
Experience with AI-powered learning tools or content creation is a plus
This is a hybrid role with in-office expectations of 3 days/ week (Tuesday - Thursday) from our Downtown Boston office.
The annual base salary range for this position is $110,000 - $142,000. This role is also eligible for a target bonus.
Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
