Continuous Improvement Keep training content current as products evolve. Incorporate new features, firmware updates, and market feedback into existing materials on an ongoing basis.
What You Must Know
AV/IT or KVM technologies: familiarity with video extension, switching, signal distribution, or related infrastructure technologies
Instructional design fundamentals: how to structure a curriculum, sequence learning objectives, and build effective assessments
Content development tools: experience with e-learning authoring platforms (Articulate, Captivate, or similar), video production, and LMS administration
Technical self-sufficiency: ability to work independently in a lab environment, follow technical documentation, and learn complex hardware and software products without hand-holding
Qualifications
Required
5-7 years of experience in technical training content development, instructional design, or technical writing for hardware or infrastructure products
Demonstrated ability to take a complex technical product and break it down into clear, structured learning paths
Experience creating training content for both technical and non-technical audiences
Hands-on experience with lab environments and test equipment
Experience building a training program or content library from scratch
Strong written and verbal English communication skills
Strongly preferred
Hands-on experience using AI-powered tools for content creation, video production, or course delivery (Synthesia, ElevenLabs, or similar)
Experience in the AV, KVM, broadcast, or IT infrastructure industry
Valued but not required
Familiarity with video processing, signal distribution, or networked AV technologies
Education
Bachelor's degree in a relevant technical or educational field
Who Thrives Here
You are curious and self-directed. When handed a product you have never seen before, your instinct is to plug it in, explore every feature, and then figure out how to teach it. You do not wait for someone to walk you through every feature. You build your own understanding and turn it into content that makes complex technology accessible. You are comfortable operating as the first training hire, which means defining your own priorities and building structure where none exists today.
