Essential Duties & Responsibilities
Support interfaces between Epic and external systems (labs, billing, HIEs, vendors), from within both ELLKAY’s integration engine and Epic Bridges.
Triage, prioritize, and resolve support tickets in a timely manner
Participate in on-call rotation and provide after-hours support as needed
Escalate complex issues to development, infrastructure, or vendor teams
Analyze message failures, data discrepancies, and interface errors
Available to actively monitor work queue for proper severity process.
Collaborate with cross-functional teams to implement fixes and enhancements
Perform routine health checks on interfaces and integration engines
Maintain logs, alerts, and monitoring dashboards to ensure system reliability
Support system upgrades, patches, and ongoing maintenance activities
Demonstrate strong functional understanding of client workflows and ensure solutions align with business and clinical goals
Qualifications
Epic Bridges Certification.
2+ years of project management experience, including tracking and planning projects.
2+ years of experience in a hospital environment preferred
Strong knowledge of HL7, Epic Bridges, and EHR/PM interoperability.
Excellent communication, organizational, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment.
Participate in on-call rotations, supporting critical production incidents and ensuring rapid resolution.
Benefits
ELLKAY offers a comprehensive and competitive benefit package that starts day one!
Including
Medical, Dental, and Vision benefits
Employer-paid Life and LTD
401k w/ matching – once eligibility is met
Work/life balance
Paid Volunteer Program
Flexible working hours
Generous FTO
Remote work options
Employee Discounts
Parental Leave
Gym membership / Exercise class stipends
Our awesome culture includes
Working with talented, collaborative, and friendly people who love what they do
Professional growth within
Innovation environment
On site in HQ Free daily lunches
Awards
2025 Top Workplaces Employee Appreciation
2025 Top Workplaces Employee Well-Being
2025 Top Workplaces Professional Development
2025 Top Workplaces Leadership
2026 USA Today Top Workplaces
2026 NJ Top Workplaces
Additional information
At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.
For more information on our company, visit www.ELLKAY.com.
ELLKAY LLC is a Smoke-Free Workplace.
ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation Range: $85,000-$100,000
