Datalab USA
From Datalab USA's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
Troubleshoot applications and operating systems while providing technical user support
Conduct remote support sessions using remote session tools and perform software and system deployment/patching
Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
Document technical procedures and solutions clearly and communicate effectively with team members and end users
Participate in after-hours on-call rotation and research and resolve technical problems independently
Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
CompTIA Security+ certification or in progress
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