Ensure that the company’s data and information are protected from unauthorized access.
Provision access requests for corporate applications within an enterprise environment.
Provide solutions to any complex IT-related challenges in the organization.
Attend and contribute to team meetings.
Integrate and support new technologies as required.
Follow and adhere to IT department policies and procedures.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Must have a positive “can-do” attitude.
Must be punctual and have the ability to work “off/after” hours as needed.
Must be able to thrive in a high-energy environment.
Job-Specific Knowledge, Technical Skills, and Abilities
Customer Service Skills, Problem Analysis, and Problem-Solving Skills
Ability to prioritize and manage own workload without direct supervision.
Experience with technology product evaluation, selection, acquisition, integration, and deployment processes.
Strong project planning, organizational, and time management skills.
Ability to handle multiple jobs at the same time.
Ability to take proactive steps in managing problems.
Experience with the implementation of both enterprise and departmental solutions.
Strong interpersonal, written, and verbal communication skills.
Experience You’ll Bring
Degree/Diploma in Computer Science, Information Technology, or a similar technical discipline.
At least three to four years of progressive experience in IT, with a strong technical background.
Ability to speak comfortably with Business Unit staff as well as technical IT personnel. Must be able to perform a moderate to deep level of hands-on support.
Experience with Servers, Networks, Storage, MS SCCM products, & Active Directory
Working knowledge of Office 365 Platform (Including Teams).
Working knowledge of Active Directory/SCCM/Windows Platform.
Working knowledge of Windows 10 & Mac OSX.
Working knowledge of LAN/WAN Environments.
Experience with virtualization environments (Hyper V)
Experience with VoIP Phone Systems
Excellent attention to detail
Excellent analytical and troubleshooting skills.
Nice to Have
A+, Network+, Security+, MCSA, MCSE, ITIL certification
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