Location: Onsite at the New Orleans, LA, Birmingham, AL, Nashville, TN, Knoxville, TN, Charlotte, NC, Raleigh, NC, or LaFayette, LA location.
Summary
This role joins the Packaged Business Solutions team supporting vendor‑backed Corporate Systems for external and internal platforms. Serves as the lead technical support resource and primary liaison with business partners and vendors to troubleshoot issues and maintain a stable environment. Responsibilities include planning/coordinating vendor implementations, upgrades, releases, and unplanned patches while adhering to change‑management policies and ensuring vendor compliance. Also owns the break/fix lifecycle: triaging, diagnosing, and resolving incidents within SLAs; coordinating vendor escalations; leading root‑cause analysis and post‑incident reviews; implementing fixes; and updating knowledge articles. Partners closely with business, applying analysis skills (requirements, process mapping, testing, UAT). Success requires curiosity, a growth mindset, and learning new applications and technologies; on‑call support may be required for critical incidents.
Required Qualifications
- Prior experience working in a dynamic, fast-paced environment
- College Degree in related field of study or equivalent experience
- Strong Business Analyst skills
- Sound knowledge of System’s Development Lifecycle
- Demonstrate expert technical knowledge and in-depth knowledge of network, server, database, and client configurations.
- Knowledge of Microsoft Server operating systems
- Knowledge of Microsoft SQL Server
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Preferred Qualifications
- Bank technology experience is a plus
- Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
- Ability to collaborate with leaders of the organization, vendors, consultants, other technology teams, and/or business users
- Ability to work well under pressure as well as the ability to organize and prioritize tasks to manage multiple projects simultaneously
- Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
- Ability to work independently or as part of a team under general supervision
- Champions innovation from conception to implementation
- Exposure to vendor documents (RFPs, SOWs, contracts, maintenance agreements, etc.)
