The role operates within the strategic direction and priorities established by program leadership. The incumbent is expected to independently manage routine program decisions and execution while escalating material risks, strategic decisions, competing priorities, or barriers as appropriate. Program leadership should be leveraged for strategic alignment, escalation, and thought partnership rather than routine day-to-day direction.
The role will also support the continued integration of programs by serving as a liaison across program teams and functional stakeholders, identifying opportunities to standardize processes, eliminate duplication, improve the customer experience, and support development and adoption of the future-state operating model.
Responsibilities
Serves as a subject matter expert across assigned pharmaceutical supply resiliency programs, developing a strong understanding of program requirements, processes, customer needs, and cross-functional dependencies
Independently manages assigned program responsibilities, customers, projects, and workstreams from planning through completion, maintaining ownership for outcomes and follow-through
Manages competing priorities, timelines, dependencies, risks, and action items to consistently deliver against commitments and deadlines
Proactively identifies and resolves operational issues using sound judgment, escalating material risks, strategic decisions, competing priorities, or barriers as appropriate
Serves as a primary program resource for assigned health system customers, owning questions, issues, communication, and follow-up through resolution
Independently leads customer and internal meetings, presentations, program reviews, and training, communicating effectively with a range of stakeholders
Supports customer implementations from planning through go-live, coordinating activities, stakeholders, dependencies, risks, and required follow-up
Builds effective cross-functional partnerships across Sourcing, Replenishment Operations, Pricing, Finance, Contracts, Legal, Sales, Technology, Analytics, and other teams to drive program outcomes
Influences and mobilizes cross-functional stakeholders without direct authority, establishing clear ownership and maintaining accountability for commitments and next steps
Monitors program and customer performance, analyzes trends and key performance indicators, and identifies opportunities to improve utilization, purchasing performance, compliance, inventory protection, customer value, and overall program outcomes
Maintains clear and accurate project documentation, workplans, trackers, decisions, action items, and other tools necessary to support effective program execution
Identifies opportunities to improve and standardize workflows, reporting, communications, implementation practices, and other cross-program processes
Supports program integration by owning assigned integration workstreams and helping document, evaluate, and implement aligned or future-state processes
Develops and delivers clear, concise, and audience-appropriate communications that translate complex program, customer, and operational information into actionable next steps
Remains flexible across evolving program needs and takes ownership of new initiatives, customer needs, or operational priorities as required
Education
Requires broad training in fields such as business administration, healthcare administration, supply chain, pharmacy, project management, or similar disciplines generally obtained through completion of a four-year bachelor's degree; normally requires a minimum of three (3) years of directly related and progressively responsible experience
Pharmacy Technician Certification and/or health system, hospital, pharmaceutical distribution, healthcare supply chain, or related experience preferred
Project or program management experience strongly preferred
Knowledge and Skills
Strong program and project management skills with demonstrated ability to independently manage multiple concurrent workstreams, priorities, deadlines, and stakeholders
Demonstrated ability to operate autonomously once aligned on objectives and expected outcomes, without requiring continuous direction or prioritization from leadership
Demonstrated ownership mentality with the ability to identify what needs to be done, establish an approach, and drive work through completion
Strong organizational skills, attention to detail, follow-through, and personal accountability
Strong problem-solving and critical-thinking skills with the ability to independently assess issues, develop solutions, make appropriate decisions, and recognize when escalation is required
Strong customer-facing communication skills with the ability to build credibility and effectively engage health system and other external stakeholders
Strong presentation and public-speaking skills with demonstrated comfort independently leading meetings, facilitating discussions, delivering presentations, and responding to questions
Ability to quickly develop and maintain subject matter expertise across complex programs, processes, and customer requirements
Ability to communicate complex information clearly and concisely to customers, Sales teams, cross-functional partners, and leadership
Ability to influence, engage, and drive results through cross-functional teams without direct authority
Strong meeting facilitation skills with the ability to establish objectives, guide productive discussions, clarify decisions, and drive action-item accountability
Strong written communication skills
Strong interpersonal skills and ability to develop and maintain collaborative working and business relationships
Strong time-management skills and demonstrated ability to independently manage competing priorities in a fast-paced environment
Ability to anticipate upcoming needs, risks, dependencies, and deadlines rather than relying on leadership to identify or manage them
Ability to operate effectively in an evolving environment where processes, roles, priorities, and program needs may continue to change
Ability to identify opportunities to standardize, streamline, and improve processes while considering operational and customer impacts
Ability to understand customer needs, assess changing business conditions, and translate insights into actionable recommendations
Understanding of hospital and/or Community & Specialty business segments preferred
Understanding of Cencora business units, systems, and processes preferred
Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, and Teams
Strong creativity and continuous improvement mindset; focused, disciplined, proactive, and results-oriented
AI fluency with demonstrated ability to responsibly and effectively leverage AI-enabled tools to improve productivity, analysis, communication, problem-solving, and work quality; applies sound judgment and critical thinking to validate AI-generated outputs for accuracy, completeness, and appropriateness before use.
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What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Salary Range*
$76,200 - 119,460
This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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Affiliated Companies
Affiliated Companies: AmerisourceBergen Drug Corporation
