BryceTech
From BryceTech's careers page
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BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, R&D programs, and strategic advisory support. Our clients – including NASA, DoW, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation.
BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for five consecutive years and received a GovCon Contractor of the Year Award in 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought-after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.
BryceTech is seeking Program Support Specialists to provide a range of to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction for the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD).
Serve as the primary liaison between the program office, government stakeholders, customers, end users, and supporting organizations.
Develop and maintain strong customer relationships through responsive communication, proactive engagement, and consistent follow-through.
Respond to customer inquiries regarding program activities, products, services, schedules, processes, requirements, and deliverables.
Provide accurate, timely, and professional information to customers through email, telephone, meetings, briefings, and other communication channels.
Assess customer needs and coordinate with program, technical, logistics, contracting, and operational teams to develop appropriate responses and solutions.
Track, manage, and resolve customer issues, concerns, requests, and service-related problems through completion.
Maintain customer inquiry, issue, request, and resolution logs to support accountability and trend analysis.
Escalate complex, sensitive, or unresolved issues to the appropriate program manager or functional lead.
Monitor response times, resolution status, service commitments, and customer satisfaction indicators.
Provide customers with regular updates regarding open requests, program milestones, schedule changes, product availability, and planned activities.
Coordinate customer meetings, demonstrations, briefings, training sessions, product reviews, and program engagements.
Prepare agendas, presentations, status reports, meeting minutes, action-item trackers, and follow-up communications.
Gather and document customer feedback, operational needs, product concerns, and recommendations for program improvement.
Analyze customer feedback and recurring issues to identify trends, risks, process gaps, and opportunities to improve products and services.
Support the development and maintenance of customer-facing materials, including user guides, fact sheets, frequently asked questions, newsletters, procedures, and program updates.
Assist customers with product or service access, delivery schedules, usage questions, technical support coordination, and other program-related needs.
Coordinate with internal teams to ensure customer requirements are understood, documented, prioritized, and addressed.
Support requirements clarification and traceability by documenting customer needs, requested capabilities, acceptance criteria, and operational priorities.
Assist with the planning and execution of customer surveys, interviews, working groups, focus groups, and feedback sessions.
Maintain accurate customer contact information, stakeholder lists, communication records, and engagement histories.
Support program outreach activities, customer onboarding, user training, product demonstrations, and transition activities.
Coordinate the distribution of program communications, deliverables, notifications, reports, and other customer information.
Monitor program schedules and deliverables to identify potential customer impacts and communicate them in a timely manner.
Prepare concise analyses and recommendations to support decisions related to customer needs, service delivery, issue resolution, and program performance.
Support the development of customer service metrics, performance dashboards, and recurring reports for program leadership.
Ensure customer communications and support activities are consistent with program policies, procedures, contractual requirements, and applicable government regulations.
Protect sensitive, proprietary, controlled, and personally identifiable information in accordance with organizational requirements.
Maintain organized records of customer interactions, decisions, commitments, issues, and resolutions.
Collaborate with government personnel, contractors, technical teams, operational users, and external stakeholders to promote effective program execution.
Identify and recommend process improvements that enhance responsiveness, communication, service quality, and customer satisfaction.
Represent the program office professionally and foster a customer-focused culture across program support activities.
Required Qualifications
Bachelor's degree in business administration, economics, public policy or a related field
0–5 years of relevant experience providing program coordination, customer support, stakeholder engagement, help-desk support, technical support, account management, or a related service-oriented function.
Demonstrated ability to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction.
Strong analytical, organizational, problem-solving, and written communication skills
Proficiency with Microsoft Excel and other Microsoft Office applications
Ability to obtain and maintain an Active Secret security clearance, if required for the position
BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.
All your information will be kept confidential according to EEO guidelines.
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