To be successful in this position, we seek an innovative and analytical leader/program manager who has the knowledge/experience in HR, HR Operations, Tools & Systems, and AI/automation, with the ability to solve complex and technical problems with simple and practical solutions. You will champion AI adoption across site HR teams and drive digital-first enablement for new site launches.
Cross-team coordination, problem solving & analytical mindset, project management and executive presentation skills are essential.
Key job responsibilities
Drive program objectives: provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support
Scale services and tools: design processes and procedures that scale with the business' growth in volume, complexity, and global geographic dispersion
Define key performance indicators: develop metrics for core programs and processes, and track delivery against program objectives
Work is strategic: Manages significantly complex and important initiatives that resolve critical and/or endemic challenges
Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations. Work closely with HR, PXT Technology and Programs, Operations, Finance and ER/Legal teams to ensure processes and trainings are aligned
Coordinate end-to-end delivery of PXT technology launches across the AU network, managing dependencies across product, engineering, change management, and site operations teams
Drive AI and automation adoption within PXT site teams: identify opportunities to improve or remove standard work through AI solutions
Operate the fast feedback-to-intake loop: capture site team feedback and problem statements, translate into technology intakes, and drive prioritization with central teams
A day in the life
You will partner across site HR teams, central technology teams, and regional leadership to drive the delivery of tools and systems that directly improve associate and manager experience. Your day involves triaging incoming site feedback, progressing active launches through dependency coordination, preparing leadership updates, and identifying automation opportunities. You operate at the intersection of strategy and execution — equally comfortable in a deep-dive on a technical intake as you are presenting portfolio status at a monthly business review.
About the team
The PXT PMO sits in AU Operations HR, supporting the AU, CN and SG fulfillment networks. We are a small, high-impact team responsible for coordinating all HR technology and process launches — from intake through deployment and adoption. We operate with a bias for action and a digital-first mindset, championing AI and automation to simplify and remove standard work from site teams.
Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
Experience with AI and HR technology platforms and systems (e.g. workforce scheduling, associate self-service tools, engagement platforms)
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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