Amazon
From Amazon's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We're looking for a Program Manager who puts the associate and manager experience first.
Are you ready to make the everyday experience better for the associates and managers who run one of the world's most dynamic fulfillment networks?
At Amazon, we strive to be Earth's Best Employer and the PXT PMO (People Experience and Technology Program Management Office) is where that ambition comes to life. We deliver world class experiences for our HR teams and employees across Australia (AU), Singapore (SG), and China (CN) Operations by raising the bar on employee experience, driving efficient and effective processes, enabling data driven decision making, and relentlessly challenging the status quo across the entire employee lifecycle.
We're looking for a Program Manager who puts the associate and manager experience first. You'll work across connected areas that shape that experience, including analytics and process improvement/centralization. You'll understand what site teams need, turn those problem statements into clear requirements, and drive them to delivery with our analytics and technology partners.
If you're an analytical, hands-on program manager energised by understanding the real problem behind a request and shipping practical solutions that make life easier for associates and managers, this is your role.
This role will be based 5 days a week on site at our Sydney CBD office or nearest Amazon Fulfillment Centre.
Champion the associate and manager experience as the customer for everything this role delivers
Own PXT analytics locally, managing relationships with analytics and engineering teams, and translating reporting and metric needs into requirements the tech team can deliver
Own support and case management centralization, partnering with central and offshore teams route work to the right resolution path and continue to raise the bar on associate and manager experience
Support Clarity onboarding and metric validation locally, and manage the deprecation of local reporting as central capability matures
Track delivery against program metrics, report progress to leadership, and keep program status current
A day in the life
You'll partner across site operations teams for each of the associate, HR and manager personas, and work to enhance their experience through collaboration with the central analytics and resolution teams. Your day involves reviewing data trends, unpacking a problem raised by a site into a clear requirement, progressing metric work with analytics partners, and following up on delivery with the tech team. You operate close to the detail and keep site teams and leadership informed on progress.
The PXT PMO sits within AU Operations HR, supporting the AU, CN, and SG fulfillment networks. We are a small, high impact team responsible for coordinating all HR technology and process launches, from intake through deployment and adoption. We operate with a bias for action and a digital first mindset, championing self-service and automation to simplify and remove standard work from site teams.
This role reports to the Principal PXT Program Manager and is expected to drive delivery independently within established mechanisms including project tracking.
Demonstrated experience as a HR professional with a track record of designing and delivering programs at scale
Experience communicating project status, risks, and recommendations to senior leadership
Proven ability to use data and metrics to drive decision making and measure program effectiveness
Experience managing multiple projects and priorities across teams in a fast paced, deadline driven environment
Experience with AI and HR technology platforms and systems (e.g., workforce scheduling, associate self service tools, engagement platforms)
Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research, or a related field
Proven ability to communicate effectively with senior leadership through written narratives and business reviews
Experience in program or project management, delivering cross functional initiatives from intake through deployment
Experience defining requirements and working with technology or engineering teams to deliver system or product solutions
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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