Key job responsibilities
Drive program objectives: provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support
Scale services and tools: design processes and procedures that scale with the business' growth in volume, complexity, and global geographic dispersion
Define key performance indicators: develop metrics for core programs and processes, and track delivery against program objectives
Manage complex and important initiatives that resolve critical and/or endemic challenges
Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations. Work closely with HR, PXT Technology and Programs, Operations, Finance and ER/Legal teams to ensure processes and trainings are aligned
Coordinate end-to-end delivery of PXT technology launches across the AU network, managing dependencies across product, engineering, change management, and site operations teams
Drive AI and automation adoption within PXT site teams: identify opportunities to improve or remove standard work through AI solutions
Operate the fast feedback-to-intake loop: capture site team feedback and problem statements, translate into technology intakes, and drive prioritization with central teams
Demonstrated experience as a HR professional with a track record of designing and delivering programs at scale
Experience communicating project status, risks, and recommendations to senior leadership
Proven ability to use data and metrics to drive decision making and measure program effectiveness
Experience managing multiple projects and priorities across teams in a fast paced, deadline driven environment
Experience with AI and HR technology platforms and systems (e.g., workforce scheduling, associate self service tools, engagement platforms)
Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research, or a related field
Proven ability to communicate effectively with senior leadership through written narratives and business reviews
Experience in program or project management, delivering cross functional initiatives from intake through deployment
Experience defining requirements and working with technology or engineering teams to deliver system or product solutions
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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