Career switch, measured
From Receptionist to Customer Service Representative
Yes, it's a realistic move with some upskilling. Measured across current postings, the two roles have 46% skill overlap. Skills that carry over include Customer service, Microsoft Office, Sales, Office administration; the main skills to add are Problem solving, Point of sale, Inventory management.
46%
skill overlap
6,504
open Customer Service Representative postings read
Skills that carry over
Share of each role’s postings that ask for the skill.
SkillReceptionistCustomer Service Representative
- Customer service80%93%
- Microsoft Office58%13%
- Sales53%22%
- Office administration72%7%
- Bilingual Spanish6%7%
- Scheduling21%10%
- Communication13%17%
- Hospitality13%7%
Skills to add
Asked for often in Customer Service Representative postings, rarely in Receptionist ones.
SkillReceptionistCustomer Service Representative
- Problem solving7%17%
- Point of sale–16%
- Inventory management–12%
Prove it with a free skill badge:Inventory management
Plan your move to Customer Service Representative
The Career Gap Analyzer compares your own resume with Customer Service Representative jobs and lays out the skills to close, free.