Customer Service Representative skills employers ask for

The most-asked skills

Share of Customer Service Representative postings that mention each skill.

1. Customer servicedistinctive93%
2. Sales22%
3. Communication17%
4. Problem solving17%
5. Point of sale16%
6. Microsoft Office13%
7. Inventory management12%
8. Scheduling10%
9. Leadership9%
10. Bilingual Spanish7%
11. Office administrationdistinctive7%
12. Hospitality7%
13. CRM7%
14. Excel6%
15. Tax preparation5%

“Distinctive” means Customer Service Representative postings ask for it at least three times as often as jobs overall.

Prove it with a free skill badge:Inventory management,Excel

Where Customer Service Representative skills carry over

Roles whose postings ask for the most similar skills. Overlap counts the skills that define each role most.

• Food Server97% overlapShared: Customer serviceHow to switch
• Bellhop96% overlapShared: Customer service, Hospitality, Inventory managementHow to switch
• Table Games Dealer93% overlapShared: Customer service, Microsoft Office, Communication, SalesHow to switch
• Interpreter81% overlapShared: Customer service, Bilingual Spanish, CommunicationHow to switch

Questions

What skills does a Customer Service Representative need?

In 6,504 current Customer Service Representative job postings, the skills asked for most often are Customer service (93%), Sales (22%), Communication (17%), Problem solving (17%), Point of sale (16%). Percentages are the share of postings that mention each skill.

What jobs can a Customer Service Representative move into?

Measured by shared skill demand, the closest roles are Food Server, Bellhop, Table Games Dealer, Interpreter. Food Server shares skills such as Customer service.