Outbound Sales Motion (Growth)
Conduct outbound calls to proactively re-engage dormant and low-engagement accounts.
Drive incremental revenue by executing upsell and cross-sell initiatives during outbound and inbound interactions.
Partner with Territory Sales Reps and Sales Leadership (as applicable) to align on account priorities and growth plans.
CRM, Sales Administration & Voice of Customer
Maintain accurate CRM and order records (contacts, notes, opportunities, follow-ups) to support sales growth and continuity.
Capture and share Voice of Customer (VoC) insights to inform sales strategy and uncover growth potential.
Key Performance Indicators (KPIs)
Inbound call answer rate (target: maintain 90%+ inbound call answer rate).
Outbound activity (e.g., ~30 outbound calls per week, focused on dormant and priority accounts).
Assigned account sales performance (revenue/growth) and contribution to team objectives.
Execution quality (order accuracy, follow-through, and customer issue resolution).
CRM data accuracy and completeness (customer records and activity notes).
Qualifications
2+ years of inside sales, B2B customer service, or sales support experience (distribution/aftermarket preferred).
Strong phone-based selling skills and ability to convert service conversations into sales opportunities.
Experience using CRM and order entry/ERP systems; high attention to accuracy and follow-through.
Strong communication, organization, and time management skills.
Experience in automotive aftermarket, distribution, wheels/accessories, lighting, or related industries a plus.
Familiarity with account reactivation strategies and upsell/cross-sell motion.
Key Competencies
Customer-first mindset; solutions-oriented
High ownership and responsiveness
Persistent, disciplined outbound activity
Organized, detail-focused CRM habits
Collaborative partner across sales and operations
Starting Annual Salary Range
$80,000—$100,000 USD
Disclaimer
We are an E-Verify employer.
We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change.
