Key Responsibilities
Technical Documentation & Source Management
Retrieve, validate, and manage the correct and latest source files, assets, and documentation versions.
Analyse source content to determine translation/localization scope and prepare files for localization.
Develop and maintain technical documentation using XML, Markdown, HTML, JSON, and other formats.
Validate document structure, metadata, links, references, and content integrity.
Manage version-controlled and single-source documentation and generate multiple publication outputs.
Localization & Quality Assurance
Validate source and translated files for structure, content, formatting, functionality, and localization readiness.
Perform technical, functional, and visual QA of documentation and published outputs.
Identify and resolve issues related to content, formatting, links, XML/Markdown, metadata, images, fonts, encoding, and rendering.
Compare source and localized content and track defects through appropriate systems.
Coordinate defect resolution and ensure issues are addressed before final publication.
Publishing
Configure and execute documentation publishing workflows.
Generate outputs such as online help, PDF, Word, CHM, HTML, and ZIP packages.
Troubleshoot build, transformation, publishing, and rendering issues.
Rebuild and republish documentation following corrections.
Ensure final outputs meet project and customer requirements.
Collaboration & Process Improvement
Work closely with documentation, localization, project management, and client teams.
Provide timely project updates and proactively communicate risks, issues, and dependencies.
Manage multiple requests while meeting quality and delivery timelines.
Identify process improvements that increase efficiency, quality, and reduce production risks.
Maintain work instructions, SOPs, and project documentation.
- Demonstrate ownership, accountability, analytical thinking, and attention to detail.
- Technical Skills & Tools
- Documentation & Authoring: XML Editors, Markdown, Microsoft Word, Excel, Adobe FrameMaker, AEM
Publishing & Graphics: Adobe Acrobat Pro, Photoshop, Illustrator, InDesign
Version Control & Content Management: Git/GitHub, AEM, documentation repositories
Localization & Defect Management: Phrase/Memsource, Jira
Text & File Comparison: Beyond Compare, EmEditor, EditPlus, Sublime Text
- Multimedia: Snagit, Camtasia, Aegisub
- Required Skills
- Strong understanding of technical documentation and publishing processes.
Experience with XML, Markdown, or other structured documentation formats.
Understanding of localization, translation, and content management workflows.
Ability to troubleshoot structured content, publishing, and rendering issues.
Experience with document QA, defect tracking, and issue resolution.
Understanding of version control, file structures, metadata, encoding, fonts, and publication formats.
Strong analytical, troubleshooting, organizational, and communication skills.
Ability to work with multiple tools and applications in a fast-paced environment.
Strong attention to detail and commitment to quality.
- Willingness to learn new tools, technologies, and processes.
- Qualification and Experience
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
1–2 years of experience in Technical Publications, Technical Writing, Documentation Engineering, Documentation QA, Localization Engineering, or a related field.
Experience with XML, Markdown, or structured documentation formats.
Familiarity with publishing, content management, localization, version control, and defect tracking tools.
Familiarity with Adobe and Microsoft Office applications.
- Experience in a multi-author or enterprise documentation environment is an advantage.
- Other Relevant Skills
- Excellent verbal and written literacy skills
Good ability to analyze and solve problems
Strong desire for new skills and knowledge
Strong sense of responsibility
Flexibility and strong cooperation spirit
Carefulness and patience
Demonstrates an understanding of all aspects of the documentation localization process
Demonstrates excellent troubleshooting skills and ability to logically think through problems
Ability to clearly understand business & project requirements
Identify and determine the files and their types for localization
Manage files using version control systems
Determine counts of files, words, and numbers of graphics in the files
Prepare the production environment by ensuring all files, memories, and work instructions are available in the correct format and by setting up necessary hardware and software
Prepare translation materials by converting the files for translation and restoring original files after translation
Extract strings for translation from materials such as graphics and embed translated strings back to the materials
Participate in the improvement of the engineering process
Communicate with the Team Lead for status reports and issues in the team. Reporting should be accurate, proactive, and on a timely basis
Good organization, prioritization, and time management skills
