Generate customer reports—based on fluid analysis reports supplied by third-party laboratories—that outline key findings on coolant properties and recommend fluid management services to ensure efficiency of liquid cooling systems.
Responsibilities
Collects information on completed fluid sampling service (commissioning, preventive maintenance, or post-remediation) from third-party laboratory fluid analysis reports and databases.
Verifies the customer's service coverage and coordinates with Field Operations and Fluid Management Team to determine applicable service terms.
Verifies technical details in reports through analysis of technical documents including third-party laboratory fluid analysis reports and service reports (e.g., Warranty Inspection Check Sheet, Preventive Maintenance Report).
Generates customer reports with key fluid analysis findings and recommended remediation services based on third-party laboratory fluid analysis results and other established evaluation criteria.
Identifies discrepancies, errors, or omissions in report data and drives the completion, review, and approval process.
Ensures proper documentation of completed reports in designated databases to support internal and external customer access.
Processes reports accurately and in a timely manner. Drives life cycle of customer reports by facilitating effective interdepartmental and external communication.
Assists customers in handling and closure of issues. Provides sound recommendations for customer queries and ensures first-time resolution.
Coordinates with other teams/support to complete the request of customers.
Participates in conference calls, meetings, and discussions with customers.
Monitors and updates status of active reports and leads process review call with the Fluid Management Team.
Provides historical fluid quality data (product-specific or customer-specific) as requested by the Fluid Management Team.
Logs and updates request/task details in the team's tracker databases, ensuring timely and accurate update of task status, assignee, and other relevant information.
Maintains and manages the contents of the shared mailbox.
Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers, monthly personal performance highlights, and operational challenges/issues.
Completes personal individual development plan and implements agreed training/development activities.
Participates in at least one (1) company/platform/business unit project/initiative.
Supports documentation of changes/improvements in tools, standards, technical knowledge, and procedures.
Uses effective communication tools like flow charts, process flows, and diagrams to effectively communicate products and processes, convey information, and respond to queries/requests coming from various levels.
Identifies problem areas and offers practical solutions and escalates to seniors/supervisors when necessary.
Plans, executes, and manages own workload and projects in cooperation with line leaders.
Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
Actively participates in team activities and initiatives.
Coordinates and networks with other members of the team to complete assigned projects and programs.
Assists colleagues in answering general escalations from customers.
Supports monitoring of team service levels and assists in maintaining balanced workload distribution.
Required / Minimum Qualifications
Bachelor's Degree in Engineering (Electrical, Electronics, Chemical, or Mechanical)
English Communication Proficiency
1-3 years of work experience
Relevant Technical Proficiency
For Electrical/Electronics Engineers: Basic understanding of AC/DC circuits and three-phase electrical systems.
For Chemical Engineers: Basic understanding of fluid chemistry parameters and their effect on liquid cooling systems.
For Mechanical Engineers: Basic understanding of relevant principles in Thermodynamics used in thermal management systems.
Preferred Qualifications
Registered Electrical, Electronics, Chemical, or Mechanical Engineer (PRC ID)
Experience in a related engineering field
For Electrical/Electronics Engineers: Experience in data center critical infrastructure or instrumentation and control systems for monitoring liquid cooling systems.
For Chemical Engineers: Experience in industrial water/fluid treatment, corrosion science, or data center cooling systems, with strong analytical chemistry skills for interpreting fluid analysis data (e.g., propylene glycol concentration, pH level, reserve alkalinity, chloride and sulfate levels) and prescribing corrective fluid management actions for closed-loop liquid cooling systems.
For Mechanical Engineers: Experience in design, maintenance, or operation of industrial HVAC and related Thermal Management systems that utilize Air, Liquid, and/or Evaporative Cooling technologies.
Experience in data center critical infrastructure, industrial fluid/thermal management systems, or mission-critical facilities operations.
Additional / Preferred Qualifications
N/A
Physical & Environmental Requirements
To be used majorly for manufacturing jobs.
N/A
Time Travel Needed
N/A
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
