Key Responsibilities
Leads and coordinates the day-to- day IT operations, maintenance, reliability, testing, upgrades, user
support, and general system administration activities for the I - 77 concession, including data center services,
communications, fiber, corporate voice and data networks, servers, desktop services, operating systems,
hardware, software, and the Traffic Operations Center.
Leads the maintenance and periodic review of business continuity and disaster recovery procedures.
Works with internal teams and service providers to support network communications infrastructure for the
project.
Maintains applicable IT policies, procedures, standards, and operational documentation.
Monitors Service Level Agreements and Key Performance Indicators (SLAs and KPIs), documenting issues,
coordinating follow-up actions and supporting problem resolution.
Supports and Leads problem identification, troubleshooting coordination, and resolution tracking for IT
systems and services.
Manages relationships with third- party contractors, software providers, and support vendors as needed for
service delivery, issue resolution, license tracking, and support of contract administration.
Performs other duties and responsibilities as assigned.
Identifies and tracks cybersecurity vulnerabilities and coordinating mitigation activities with appropriate
internal or external resources.
May lead SOX-related documentation, evidence collection, and compliance activities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Degree in Computer Science, Information Technology, Telecommunications or similar.
At least 2 years of relevant IT operations, systems support, network support, or related experience preferred.
Experience supporting IT administration activities.
Experience coordinating work with internal teams, contractors, and service providers; direct people management experience is helpful but not required.
Must have exposure to vendor coordination, purchasing support, budgeting input, forecasting, or operational planning preferred.
Ability to interact with colleagues in a self -managed team structure
Possess strong and positive verbal, written, interpersonal, and documentation skills
Multitask and problem-solve within a fast- paced environment
Perform all essential duties and responsibilities while demonstrating initiative, performing quality work within
deadlines and interacting professionally and proactively with other employees and with multiple
organizations
Working knowledge of network, server, backup, and storage infrastructure preferred.
Familiarity with fiber- based network communications solutions preferred.
Familiarity with cybersecurity vulnerability tracking and SOX compliance documentation preferred.
Must be able to demonstrate computer proficiency, especially within Microsoft Excel, Word, and PowerPoint,
as well as PC based programs
Work Environment & Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet but also moderate to high at times given that the
employee may be working around heavy machinery.
Occasional travel between Charlotte and Raleigh, to the Austin office and other Cintra projects in North America, may be required
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear
The employee is frequently required to stand, walk and sit
Must be able to push, pull and lift up to 30 pounds at least
