Hilton
From Hilton's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will support the design, implementation, and maintainance of robust IT systems to enhance guest experiences and streamline operations. As an Information System Supervisor/ IT Supervisor, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Position Statement
The Cluster IT Supervisor is responsible for leading IT operations across multiple properties, ensuring stable and efficient system performance while supporting business operations.
This role goes beyond traditional support functions and requires a highly self-driven individual who can take ownership of incidents, drive solutions independently, and manage IT activities across multiple sites with limited resources.
The position requires a strong business mindset, bilingual communication skills (Japanese and English), and solid hands-on IT experience, ideally within hospitality or similar fast-paced, service-oriented environments
What will I be doing? Position Summary (bullet points)
As the Cluster IT Supervisor, you will be responsible for performing the following tasks to the highest standards:
Manage day-to-day IT operations across multiple properties (cluster support)
Ensure stability and availability of IT systems, including hardware, software, and network infrastructure
Take full ownership of incidents, ensuring timely resolution and conducting root cause analysis
Troubleshoot technical and operational issues proactively
Support and execute IT-related projects such as system implementations, upgrades, and improvements
Prioritize tasks based on business impact and operational urgency
Maintain system access control, data security, and compliance with company standards
Monitor systems, manage backups, and ensure disaster recovery readiness
Collaborate with local/regional/global IT teams and external vendors as needed
Provide IT support to hotel operations, improving user experience and minimizing disruption
Guide, support, and develop existing IT staff, raising overall team performance
Identify operational inefficiencies and proactively implement improvements
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
IT operations experience, preferably in hospitality or multi-site environments
Hands-on troubleshooting skills (hardware, network, OS, applications)
Experience in IT projects or system implementation is a plus
Able to work independently and manage multiple priorities
Proactive and practical problem-solving skills
Language Skills
Japanese: Business/Native level (reading & writing required)
English: Conversational level
Leadership & Behavioral Competencies
Ownership: Works independently with responsibility
Problem Solving: Resolves issues end-to-end
Hands-on Approach: Supports daily operations directly
Project Support: Contributes to system improvements
Adaptability: Works well in a lean environment
Team Support: Guides and supports team members
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