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Job Title: Virtual Assistant – Marketing & Administrative Support
About the Company
Our client is a growing mental health practice that provides faith-based and evidence-based psychotherapy services.
Job Description
You will support the day-to-day administrative and marketing operations of a growing mental health practice. You will manage prospective client inquiries, coordinate appointments, support marketing initiatives, and handle general administrative tasks.
Responsibilities of the role
- Manage incoming calls, emails, and inquiries from prospective clients.
- Follow up with potential clients, answer general questions, and coordinate appointment scheduling.
- Manage the email inbox and ensure inquiries receive appropriate follow-up.
- Coordinate administrative documentation and follow up with clients when additional forms are required.
- Support social media strategies to increase online presence and attract new clients.
- Create, schedule, and publish social media content.
- Assist with search engine optimization initiatives to improve online visibility.
- Support website updates and maintain accurate business information online.
- Assist with marketing campaigns and prepare for future paid advertising initiatives.
- Provide general administrative support to the practice owner.
- Help coordinate onboarding and administrative processes for new clinicians.
- Maintain organized records and track pending tasks.
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Required Experience and Qualifications
- At least 2 years of experience in administrative support, virtual assistance, digital marketing, or a related role.
- Previous experience managing social media accounts and supporting digital marketing initiatives.
- Understanding of search engine optimization fundamentals and online marketing strategies.
- Strong written and verbal English communication skills.
- Confidence communicating with prospective clients over the phone, email, and virtual channels.
- Excellent organizational and time-management skills.
- Strong follow-up skills and the ability to manage tasks independently.
- Ability to handle confidential information responsibly and maintain strict privacy standards.
Preferred Skills
- Previous experience working with a mental health clinic, psychotherapy practice, or healthcare organization.
- Familiarity with health data privacy requirements and handling sensitive patient information.
- Experience with electronic health record systems, insurance platforms, or healthcare administrative workflows.
