Collaborate with Project Services Management to identify and deploy partner resources for commissioning and project-related field service activities across Africa.
Responsibilities and Duties
Partner Identification & Prospecting: Research, evaluate, and identify potential service subcontracting partners across African indirect territories; assess technical capability, geographic coverage, EHS compliance, and alignment with Vertiv requirements.
Partner Onboarding: Lead the end-to-end onboarding of new partners including qualification, commercial contracting, EHS induction, technical training coordination, system access setup, and formal Vertiv certification programs.
EHS Governance: Ensure all subcontracting partners operate in full compliance with Vertiv EHS standards and applicable local regulations; conduct regular EHS audits, manage incident reporting, and drive a zero-harm culture throughout the partner ecosystem.
KPI Governance & Performance Management: Define, track, and govern field KPIs across the partner network including First Time Fix (FTF) rate, Emergency Callout response times, Spare Parts revenue contribution, and Maintenance revenue generated; conduct regular partner performance reviews and drive continuous improvement.
Resource Deployment Collaboration: Work closely with Project Services Management to identify qualified partner resources for commissioning assignments and project deployments; ensure partner availability and readiness for planned and emergency deployments across Africa.
Relationship Management: Serve as the primary point of contact for all service subcontracting partners; build and maintain strong, productive working relationships to drive mutual performance, loyalty, and long-term growth.
Training & Competency Development: Coordinate with the Technical Support & Training function to ensure all partners maintain required certifications and technical competencies across Vertiv Power Train (UPS, batteries, PDUs) and Thermal Chain (precision cooling, chillers) product lines.
Commercial Contribution: Drive spare parts revenue and maintenance contract revenue generation through the partner network; support commercial teams with partner capability information for new contract opportunities and renewals.
Reporting & Communication: Prepare and present regular partner performance reports to the Africa Field Delivery Manager and regional leadership; maintain accurate partner records, scorecards, and program documentation.
Compliance & Contracts: Manage partner contracts and service level agreements; ensure adherence to Vertiv legal, compliance, and International Trade Compliance (ITC) requirements across all indirect territories.
Education, Qualifications and Experience
EDUCATION & QUALIFICATIONS
EXPERIENCE
Essential
Bachelor's degree in Engineering, Business, or related field
Good knowledge of Microsoft Office and Windows
Desirable
MBA or postgraduate business qualification
Project Management certification (PMP or equivalent)
EHS-related qualification or training certification
Essential
5+ years’ experience in partner/vendor management, service delivery, or business development in a technical/field services environment
Proven experience managing external service providers or subcontractors
Experience working across multiple African countries/territories
Track record of KPI-driven performance management
Desirable
Knowledge of critical infrastructure: UPS, power distribution, precision cooling, data centers
Experience in matrix/functionally aligned organization structures
Contract management and legal compliance experience
Languages
English – Excellent verbal and written communication (mandatory)
French – Desirable
Arabic – Nice to have
Travel Requirements
20–30% travel across African territories required
Occasional international travel to EMEA regional meetings and training
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