The ideal candidate is a self-starter with a positive attitude who is passionate about employee experience, community involvement, and making the people around them more effective. Clear, concise communication, both written and verbal, is essential.
Key job responsibilities
Organizational Effectiveness & Business Operations
Own and drive critical business review cadences including Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs): agenda creation, pre-reads, action item tracking, and follow-through.
Own the SPECS tech roadmap planning cycles: quarterly planning, OP1/OP2, and PI Planning
Track organizational commitments, surface risks early, and ensure delivery against roadmap milestones
Prepare leadership communications including monthly flash updates, org-wide announcements, and information radiators
Coordinate leadership off-sites, all-hands meetings, and strategic planning sessions
Site Operations & Leadership Support
Serve as the primary point of contact for all PHX site-related activities for the SPECS organization and the VP-level CSPE organization based in Phoenix
Coordinate with facilities, IT, and corporate functions on space planning, site logistics, and site-level communications
Identify site-wide learning and development opportunities; coordinate training programs and evaluate effectiveness
Community Engagement & Employee Experience
Lead community engagement activities for the PHX CSPE presence
Identify and coordinate volunteer opportunities with local organizations and community partners
Build relationships with community leaders, universities (ASU, UofA), and local technology groups
Coordinate external events including career fairs, hackathons, networking events, and sponsorship opportunities
Drive initiatives that strengthen Amazon's local reputation and support recruiting pipelines
Lead employee experience programs: social events, recognition programs, and culture-building activities
A day in the life
No two days in this role look exactly the same, but they all center on keeping people aligned, informed, and moving forward. Here is what a typical week might look like.
Your mornings often start by reviewing action items from recent Weekly or Monthly Business Reviews, following up with engineering leads, product managers, and operations partners across the SPECS organization to keep commitments on track. You may spend part of your morning preparing a pre-read document for an upcoming leadership review or drafting a monthly flash update that distills complex program status into clear, actionable takeaways for VP-level stakeholders within CSPE.
Midday, you might shift to site operations: connecting with facilities and IT on a space-planning request for the growing Phoenix site, coordinating logistics for an upcoming all-hands meeting, or reviewing proposals for a new training program. You are the go-to person when anyone in the PHX office needs to know who to call, what is happening on-site, or how to get something done.
In the afternoon, you could be working with local universities like ASU or UofA to finalize details for a career fair, aligning with community partners on a volunteer event, or planning the next employee recognition activity. You balance these external-facing efforts with internal collaboration, partnering with Executive Assistants across Amazon Payments to coordinate leadership calendars and resolve scheduling conflicts.
About the team
Selling Partner Experience Core Services (SPECS) is part of the Customer Selling Partner Experience (CSPE) organization, responsible for the core systems and capabilities that enable millions of sellers to list and manage their products on Amazon. Our Phoenix site is a growing hub of product, engineering, and operations talent, and this role is central to ensuring we scale effectively while maintaining a strong culture and community presence.
Experience in program or project management
Experience in requirement gathering and ability to write clear and detailed requirement document
Knowledge of Lean principles and DMAIC methodology
3+ years of advanced Microsoft Word and Excel experience
Experience in a highly analytical, results-oriented environment with cross functional interactions
Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
Experience driving employee engagement
Experience working with Affinity groups.
Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
Experience identifying opportunities to integrate AI solutions into products and services to drive business value
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 55,600.00 - 97,400.00 USD annually
