Vertiv
From Vertiv's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
2. KEY RESPONSIBILITIES
A. IT Infrastructure Support
Provide daily technical support for IT infrastructure, including computers, laptops, printers,
servers, and network equipment by IT serviceNOW
Install, configure, maintain, and troubleshoot IT hardware and software by IT serviceNOW.
Perform preventive maintenance, system upgrades, and hardware replacement.
Monitor IT infrastructure performance and report recurring issues.
Maintain IT asset inventories and infrastructure documentation.
B. Network and LAN Support
Install and troubleshoot LAN cables, network ports, switches, routers, and wireless access
points instruction by IT network team.
Configure and troubleshoot IP addresses, DNS, DHCP, and network connectivity.
Support network cabling and desktop computer connections for office areas, meeting rooms,
and production lines.
Coordinate with network teams and service providers to resolve connectivity issues.
Assist with network rack installation, patch panel connections, and cable management.
C. Desktop and End-User Support
Install and configure desktop computers, laptops, monitors, printers, and peripherals.
Deploy operating systems, applications, and security updates.
Troubleshoot Windows operating system, hardware, software, and user access issues.
Support Microsoft 365 applications, email, and collaboration tools.
Provide timely technical support and resolve incidents within agreed service-level
agreements (SLAs).
D. IT Security and Maintenance
Perform routine security patching and software updates.
Ensure antivirus and endpoint protection are functioning correctly.
Follow IT security policies and standard operating procedures.
Assist with backup checks, data recovery, and troubleshooting security-related incidents.
3. REQUIRED COMPETENCIES, QUALIFICATIONS, AND EXPERIENCE
Diploma or Bachelor's degree in Information Technology, Computer Science, or a related
field.
Experience in IT support, desktop support, or infrastructure support.
Knowledge of Windows operating systems, computer hardware, and troubleshooting.
Basic understanding of LAN/WAN, TCP/IP, DNS, DHCP, switches, and structured cabling.
Familiarity with Microsoft 365, Microsoft Intune, Active Directory, and endpoint
management.
Good communication, troubleshooting, documentation, and problem-solving skills.
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