Maintains a log of completed work using an incident-tracking application
ADDITIONAL FUNCTIONS
Attends training, workshop, seminar, and focus group discussions of the team
Work within defined Copeland operational and employee goals by contributing to other projects, if needed.
JOB SPECIFICATIONS
EDUCATIONAL BACKGROUND
College Graduate, preferably with a degree in Mechanical or Electrical Engineering
WORK EXPERIENCE OR TRAINING
1+ years in customer support/help desk environment (preferred)
SKILLS AND ABILITIES
Flexible work schedule with 40+ hours as business needs dictate
Ability to work individually or in a team environment
Meets the required performance levels in Quality Assurance Audits
Skilled in Microsoft Office Tools
Ability to communicate effectively
Exceptional written and verbal communication skills
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OTHER WORK CONDITIONS
This role will have a fixed night shift schedule
Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
COMPETENCY PROFILE
Analyze Issues
Drive for Results
Foster Teamwork
Build Relationships
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
