Job Specifications
Starting Wage: $22.09/hr. - $25.99/hr.
Employment Type: Winter Seasonal 2026/2027
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No
Job Responsibilities
Be Safe
Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
Adhere to company safety policies and procedures.
Engage in company trainings and initiatives to support safety.
Serve Others
Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
Mentor/share job knowledge with junior PC Techs.
Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
Drive Value for the Company
Provide support for resort and remote-location sales points and peripherals.
Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
Create and maintain accurate documentation and SOPs, as assigned.
Strive for continual improvement and growth by actively participating in company and IT-specific training.
Suggest and implement new ideas and tactics for improving user support and the guest experience.
Develop working knowledge of Vail Resorts IT organizational structure and processes.\
