Job Specifications
Starting Wage: $21.04/hr. - $22/hr.
Employment Type: Winter Seasonal 2026/2027
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No
Job Responsibilities
Be Safe
Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
Adhere to company safety policies and procedures.
Engage in company trainings and initiatives to support safety.
Serve Others
Provide tier one review and support of software/application issues, escalating as appropriate.
Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
Support the deployment, relocation, and re-installation of IT equipment in offices, outlets, special event sites, etc.
Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
Drive Value for the Company
Provide support for resort and remote-location sales points and peripherals.
Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
Configure, track, maintain and properly dispose of IT approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
Create and maintain accurate documentation, as assigned.
Strive for continual improvement and growth by actively participating in company and IT-specific training.
Suggest and support implementation of new ideas for improving user support and the guest experience.
Do Right
Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
Perform tasks with integrity by always doing the right thing.
