Effectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals.
Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications.
Strategic Alignment
Engage, and partner with stakeholders, technical and business, to ensure that application delivery supports key business processes, customer experiences, loyalty and revenue growth.
Collaborate with business units to prioritize product development and lead key initiatives.
Work closely with stakeholders and leadership to align development and operational efforts with strategic priorities, ensuring the team's contributions drive critical business outcomes.
Influence stakeholders to define clear priorities for deliverables and establish key business outcomes, ensuring these goals are effectively met.
Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency.
Communication, Collaboration and Stakeholder Management
Collaborates with other teams and business constituents to provide daily operational support.
Be a trusted thought leader with business partners to create impactful products that delight your customers.
Ensure smooth coordination between teams to support seamless operational performance and application delivery.
Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.
Manages relationships with technology vendors, ensuring that partnerships deliver value to the organization.
Drive innovation
Identify technical obstacles early and work closely with the team to find creative solutions.
Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions.
Collaborate and share knowledge to create effective and innovative solutions to problems.
Facilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications.
Consistently assess and refine development processes and methods to improve team performance and product quality.
Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle.
Change Management
Ensure Agile best practices are implemented and continuously improved as necessary.
Ensure technology solutions align with architectural and evolving security standards and application changes are managed smoothly, adhering to best practices and ensuring minimal disruption to business operations.
Work with the team to manage and implement changes effectively in a fast-paced environment.
Process and Standards
Establish metrics-driven accountability by regularly reviewing processes against operational KPIs, ensuring continuous alignment with business objectives.
Ensures work is compliant with established processes, JSOX and other internal controls (i.e., SDLC, change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.).
Focus on continuous process improvement by implementing feedback loops that leverage data from operational incidents and performance metrics to refine processes over time.
Leadership and Development
Shows a commitment to professional development.
Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership.
Promote cross-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility.
Qualifications
What’s needed to succeed (Minimum Qualifications)
Bachelor's degree in Information Technology, Business Administration, Computer Science or equivalent field of study
3+ years of application delivery and life cycle management experience
Experienced with web-based development, .NET, C#, MS SQL, Angular, AWS development services and technologies
Understanding of digital platforms, tools, and emerging technologies (e.g., AI, IoT, cloud computing, cybersecurity)
Experience with overseeing highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applications
Proven experience in managing on-premises web-based applications
Proven experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practices
Proven track record of ownership and successful delivery
Ability to prioritize projects and initiatives based on their alignment with business goals and strategic objectives
Experience maintaining scalable and reusable on tools and technologies
Experience in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands
Proficiency in managing software development projects, including familiarity with Waterfall, Agile, DevOps practices, and software lifecycle management
Ability to leverage data analytics to drive decision-making and improve digital products and services
Proven track record of leading and developing high-performing teams, fostering a culture of innovation and collaboration
Strong planning and organizational skills
Strong verbal and written communication skills and the ability to clearly present ideas to a variety of technical and non-technical audiences
Ability to quickly triage and drive the resolution effort for production support situations
Experience in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications)
AWS Certifications: Developer Associate, Solutions Architect Associate, or higher
Working knowledge or experience with High Availability systems
Working knowledge or experience with ML, LLM, and AI
Aviation industry knowledge or experience, particularly regulatory standards
- The base pay range for this role is $112,480.00 to $146,540.00.
- The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
