Become a product expert in our GPU Cluster service, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
Monitor GPU cluster health and proactively communicate hardware issues to customers (thermal throttling, BMC failures, missing GPUs, and NVLink/InfiniBand degradation) with clear remediation steps
Operate and maintain production infrastructure for enterprise GPU customers, including fleet rebalancing, Slurm cluster maintenance, node repair/migration, and Kubernetes-based workload management
Investigate and resolve storage and networking issues such as Weka filesystem degradation, InfiniBand link failures, and bandwidth anomalies on bare-metal and VM environments
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.
Requirements
3+ years of experience in a customer-facing technical role with at least 1 year in a support function for an AI service or supporting a mission-critical API in SaaS
Experience as an SRE or DevOps engineer working with Kubernetes
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
Advanced knowledge with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
Experience with HPC/Slurm cluster environments — node draining, job scheduling, maintenance workflows
Familiarity with high-speed networking concepts — InfiniBand, RDMA, network interface diagnostics
Experience with distributed storage systems (e.g., Weka, NFS) and troubleshooting I/O and bandwidth issues
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.
About Together AI
Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.
Compensation
We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $160K - $230K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.
Application Policy
Please read each role carefully and apply to the position best suited to you. Candidates are limited to 6 applications within a 90-day period, and applications beyond that limit will be automatically rejected. You may apply to additional roles 90 days after your last application.
Equal Opportunity
Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
Please see our Privacy Policy at https://www.together.ai/privacy
