Commuting to the Osaka or Tokyo office is expected when necessary.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a cult。ure of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution
Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
Participate in communities with peer delivery roles.
Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Product/Process Improvement
Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Qualifications
Skills/Experience
Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
TECHNICAL SKILLS
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
General IT Knowledge, Familiar with Microsoft Excel.
Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing
and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
SOFT SKILLS
Strong communications skills
Effective, polished interaction with customer to gather information quickly; perform effective troubleshooting, communicate next steps and status, and drive to resolution
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
Language Qualifications
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing; moderate spoken English skills
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
