Tide
From Tide's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
ABOUT THE ROLE: Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system.
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide is available for UK, German and French SMEs
Over 2 million members globally and rapidly growing
Over $300 million raised in funding
3,000 Tideans globally
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
The SRE team is part of Platform Engineering. Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience.
Lead: Hire, coach, and set clear goals for the SRE team.
Define SLOs: Agree SLOs with service owners and run the error budget policy.
Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.
Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.
Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.
Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.
Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
Measure outcomes: Track SLO attainment and member-facing reliability metrics.
Support: Advise product engineering teams on reliability.
An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions
A Professional who wants to own real systems in production and be measured on outcomes
10+ years in software engineering or infrastructure engineering roles
3+ years in engineering leadership roles
Strong knowledge of SLIs, SLOs, SLAs, and error budgets
Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry
Working knowledge of Kubernetes, AWS, and Java
Experience with canary rollouts, auto-rollback, and auto-scaling
Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags
The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives
Experience running blameless retrospectives that uncover the root cause of complex issues
Cloud: AWS and Kubernetes
Infrastructure as code: Terraform
Observability: OpenTelemetry and Coralogix
Service catalogue: Backstage
Backend: Java, Python, and Go
Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags
Remote first
The gross annual salary for this position ranges from 94,000 to 100,000 EUR but we are also open to discussing the salary further, taking into account your expertise and contributions.
25 days of paid annual leave
3 paid days off for volunteering or L&D activities
Private Health Insurance
Mental Health Support Platform
FitPass
Family and friendly leave (according to statutory)
Personal L&D budget
Share Options
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-BK1
#LI-Remote
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
Tide does not charge any fees at any stage of the recruitment process.
All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
Communication from Tide will only come from an official @tide.co email address.
Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
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